Request Information / FAQ
| Q: | Where do we park our car? |
| A: | You park your vehicles at our location where our shuttles will take you to the starting point of your trip. If you are taking the GTO to Paris trip, please park your car in the parking lot beside the GTO gas station. |
| Q: | How much deposit is required for the trip? |
| A: | There is no deposit required as we have a very fair customer base and we trust that our customers will cancel their trip at least one day in advance if they cannot attend. This will give us an opportunity to rent the canoe to someone else. |
| Q: | How early before the trip do we need to be at your location? |
| A: | All trips leave our location every hour, on the hour. You must arrive at our location at least 20 minutes before the trip so that we can get you all geared up and on your way on time. If you do not arrive at our location on time, you will need to re-schedule your trip for a later time/date based on our availability. |
| Q: | What is your cancellation policy? |
| A: | We respect the fact that due to unforeseen circumstances, you may not be able to attend the trip or you may need to reduce the number of canoes that you will require. In any case, please let us know as early as possible or at least one day prior to the trip if you need to cancel. In the case of rain, we will contact you to confirm if you will still be going on your trip. In the case of thunderstorms, we will call you to cancel and re-schedule your trip.
Group Bookings: In the case of large groups of 10 people or more, it is important that the organizer of the group collects payment from all the people that have committed to the trip as any cancellations that happen on the day of the trip are still charged at the full rental rate, whether the canoe is used by the group or not. |
| Q: | What are your hours of operation? |
| A: | During the summer season, we are open 7 days a week. During the months of April, May, September and October we are open on weekends and holidays from 8:00 am to 7:00 pm. We are open weekdays by appointment only. During the months of June, July and August, we are open weekends and holidays from 8:00 am to 7:00 pm and weekdays 9:00 am until late afternoon no later than 8:00 pm, depending on the bookings for that day. Please always call ahead as there could be times that the office is closed due to weather. Also keep in mind that you need to be back at our location by the closing time if you are on a trip. There could be late fees applied if you are late getting back to our location. |
| Q: | Do any of the trips require you to paddle up stream? |
| A: | No, all the trips are downstream and move with the flowing river. |
| Q: | Are there any age or height restrictions? |
| A: | The persons traveling in the canoe must be no younger than 3 years of age. There are no height restrictions. |
| Q: | Are there any places to have a picnic? |
| A: | Most of the land beside the river is privately owned or owned by the Grand River Conservation Authorities. You can normally find a place to pull over and have a picnic. Please remember to take all of your garbage out, as we want to keep the river clean. |
| Q: | Do you provide lessons and are they mandatory? |
| A: | We provide lessons on a fee for service basis. Lessons are not mandatory as it is the responsibility of the customer to know their canoe skills and limitations on the water. Please contact our office to schedule lessons. |
| Q: | Are there any campsites available during any of the trips? |
| A: | Yes, there are two campsites located right on the rivers edge.. One campsite is at
The Bingeman Park campsite is located between Kaufman's Flats and Breslau trip. |
| Q: | What should we bring for our trip? |
| A: | Remember that you will be out in the sun for the duration of your trip and it is important to prepare. Here is a list of items that you should consider:
The transportation and consumption of alcohol during the canoe/kayak rental time frame is prohibited. |
| Q: | Are there any portages required during the trips? |
| A: | There are three portages in the stretch of river that Canoeing The Grand services. The weight of each canoe is about 80 pounds. The portages are as follows:
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| Q: | Do you have gift certificates available? |
| A: | Yes, we have gift certificates available, for any dollar amount. Please contact our office and we will be happy to provide you with a certificate for the amount of your choice. |
| Q: | Is there anything that I need to sign? |
| A: | There is a waiver that you will need to sign before your trip. |
| Q: | Can anyone sign your waiver? |
| A: | No, only persons 18 years of age or older can sign the waiver. You may not go on a trip without a signed waiver and therefore please have your parent or guardian come in and sign the waiver for you before the trip. |